quality Assurance

Every Preferred service program is backed by an industry-leading Quality Control Program. When our quality management and implementation mechanism is in operation, there’s project oversight happening at all levels–from top executive involvement, project coordination with the customer, and on down the line to the actual service worker. Quality is visibly embedded in our organizational and functional services culture. 

Our Quality Plan includes a detailed description of the Preferred methodology, in order to ensure that our staff performs to the highest possible standards. These standards are based on contractual specifications and our maximum allowable defect rate.  The goal of our quality system is to reduce the maximum allowable defect rates even further, allowing us to reach complete internal and external service integrity.  

Beyond this, each account is assigned a senior-level executive to serve as its account executive. This account executive will inspect the facility on a regular basis, confirming adherence to the commitments Preferred makes to its customer. The account executive will also work to develop a sound basis of communication and understanding with the customer. This ensures that we not only meet their expectations, but we surpass them.

Our Quality Plan is comprehensive and logical, including acceptable quality levels, an administrative electronic reporting system, and provisions for establishing maximum allowable defect rates. All of this is in place to monitor productivity in our employee teams, performance indicators, and quality control checklists.

Planning Your Project

A decade of experience has taught us to refine and standardize our pricing, cleaning, and job management techniques. Over the years, we have also learned that no two buildings or customers are the same. That’s why we conduct a thorough inspection of your facilities and customize our services to your cleaning requirements. Using this information, we formulate an operational plan that includes written job descriptions for service personnel, periodical service schedule/calendars, and supply/equipment inventory requirements. This detailed approach provides you with a service program customized to the particular needs of your building, operations, and budget. The documentation of your customized service program ensures “just the right amount” of resources are allocated for each service function. This approach guarantees that you receive the best possible value for each and every building maintenance dollar.

Trouble-Free Transition

Preferred recognizes that the weeks leading up to the start of a service program are critical to achieving an optimal working relationship with our new customer. For this reason, a transitional team of senior executives will supervise the entire phase-in process. The primary goal of the team is to have the entire Preferred team in place, trained, and thoroughly oriented to the particular requirements of the facilities in which they will be working.

The program focuses on four phases: Orientation, Preparation of Manuals, Operations Planning, and Implementation.

Preferred Personnel

Preferred personnel policies are designed to promote the well-being and motivation of its work force. We strive to maintain a high level of employee satisfaction through employee incentives and recognition programs. We offer above-average wages for each job category to attract and retain the best workers in the industry. Each employee is thoroughly trained in proper cleaning techniques, company policies on conduct, and safety practices. The results of our policies have been a turnover rate – only one-third of the industry average. Having such a low turnover allows for a more consistent and stable cleaning crew, one our customers have come to know and rely upon.

Preferred’s executive management personnel are building service professionals and at the top of their field. The pay plan for the executive staff is based on customer satisfaction and retention. As the company grows, so do the financial rewards for our executives. This pay plan allows us to recruit and retain some of the best management talent available and it has also allowed us to keep the person in the personal guarantee.

Green Cleaning

At Preferred, our Healthy High Performance Cleaning Program is designed to improve your building’s environmental quality and sustainability, while ensuring a clean and safe work environment for your employees, visitors, and our maintenance staff.

Our Green Program consists of the latest in LEED certified chemical, equipment, processes, and training.

Our green cleaning program will help you achieve your goal, whether it is the general benefit of green cleaning or in the pursuit of LEED certification.

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